Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email.
You can visit our online Order Status 24 hours a day, 7 days a week, to view the most up-to-date status of your order. Sign in with your Crystalderm account and password to get a summary of past orders. You’ll see your order number, the date and time the order was placed, the status of the order, and package tracking information for items that have shipped.
Shipping and delivery estimates
- If your item is in stock, your order is estimated to ship within 3 business days. Delivery will depend on your destination.
- If your item is backordered or pre-ordered, we will estimate your item’s shipping date before you place your order. If you chose to pay by credit card, we do not bill you until your order is ready to ship.
- If you have ordered multiple items with different ship readiness dates, you may receive separate shipments.
- Depending on shipment and delivery conditions, your order may ship when all items are ready to ship.
The ‘Delivers’ timeframe is an estimate of when the item will be delivered to your shipping address after it ships.
All estimates are based on business days.